111xx Frequently Asked Questions

111xx requires a valid government-issued photo ID for KYC. For Pakistani players, a CNIC (Computerised National Identity Card) is the standard accepted document. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. KYC is mandatory before any withdrawal can be processed.

You must be 21 years of age or older to register and play at 111xx. This is a strict platform-wide policy with no exceptions. Age is verified during KYC using your CNIC. Any account found to belong to a player under 21 will be closed immediately and any deposited funds returned in full.

On the 111xx login page, click Forgot Password and enter the email address registered to your account. A password reset link will be sent to that email within a few minutes. Click the link, set a new password, and you are good to go. If you do not receive the email, check your spam folder or contact 111xx support via live chat.

No. 111xx strictly permits one account per player. Creating duplicate accounts is a violation of the Terms and Conditions and may result in both accounts being permanently suspended and any balances forfeited. If you have lost access to your existing account, please contact our 24/7 support team rather than attempting to register a new one.

To permanently close your 111xx account, log in and navigate to Account Settings, then select Close Account. You will be asked to confirm your identity and withdraw any remaining balance before closure is finalised. Alternatively, contact our support team via live chat and they can process the closure on your behalf. Note that account closure differs from self-exclusion.

The minimum deposit at 111xx is Rs 500 PKR across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum deposit limit imposed by 111xx, though your individual bank or mobile wallet may have their own daily transfer caps. Bank transfers may require a slightly higher minimum — check the Cashier for current figures.

EasyPaisa withdrawals from 111xx are typically processed within 1 to 4 hours during business hours, provided your KYC verification is complete and there are no active bonus wagering requirements on your account. Pending withdrawals are reviewed by our payments team before dispatch. During peak hours or weekends, processing may extend slightly but rarely beyond 24 hours.

111xx does not charge any platform fees on deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges as per their standard fee schedule. We recommend checking with your payment provider directly. The amount you request for withdrawal is always the amount 111xx sends from its side.

111xx supports bank transfers via HBL (Habib Bank Limited), UBL (United Bank Limited), and Meezan Bank, covering both conventional and Islamic banking customers across Pakistan. Bank transfer processing times are typically 1 to 3 business days for both deposits and withdrawals. Always use the exact account reference provided in the 111xx Cashier to ensure your transfer is matched correctly.

Yes. 111xx features a dedicated cricket betting section covering PSL (Pakistan Super League), international Test matches, ODIs, and T20Is involving Pakistan. You can place pre-match bets as well as live in-play wagers as the action unfolds. Markets include match winner, top batsman, total runs, over-by-over scoring, and more. PSL coverage at 111xx is especially comprehensive during the tournament season.

Absolutely. 111xx is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in any modern mobile browser — no app download is required, though a dedicated app may be available. Whether you are playing slots, live casino tables, or betting on cricket from Karachi, Lahore, or Islamabad, the 111xx mobile experience is designed to be fast, clean, and responsive.

RTP varies by individual slot title. Most slots available on 111xx carry an RTP between 94% and 97%, which is consistent with industry standards set by international game providers. RTP information for each specific game is typically available in the game's help or information section. 111xx does not modify RTP settings — games run at the RTP certified by the original developer.

As a general rule, 111xx processes withdrawals back to the same payment method used for the original deposit. This is a standard anti-money-laundering requirement. If you need to withdraw via a different method — for example if your JazzCash account is no longer active — contact our support team, who will guide you through the verification steps required to authorise an alternative withdrawal route.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of the bonus amount before you can withdraw bonus-derived winnings. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must place Rs 30,000 in total bets using that bonus before withdrawal is unlocked. At 111xx, wagering requirements and eligible games are clearly stated in each promotion's terms.

Yes, bonuses at 111xx have an expiry period — typically between 7 and 30 days depending on the specific promotion. If the wagering requirement is not completed within the validity window, the bonus and any associated winnings are forfeited automatically. The expiry date and remaining wagering progress for each active bonus are visible in your 111xx account under the Bonuses section.

111xx rewards regular players through an ongoing loyalty programme. As you play, you accumulate points that can be redeemed for bonus credit or other rewards. Higher activity levels may qualify you for VIP status, which typically comes with benefits such as faster withdrawal processing, personalised bonuses, a dedicated account manager, and higher deposit and withdrawal limits. Full VIP programme details are available in the Promotions section of the 111xx platform.

Log in to your 111xx account and go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in PKR. Limit reductions take effect immediately. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active — this is a deliberate safeguard against impulsive decisions.

Self-exclusion at 111xx allows you to block your account for a fixed period — 6 months, 1 year, 3 years — or permanently. Once activated, your account is immediately locked, all marketing communications are suppressed, and login is blocked for the full duration. Self-exclusion cannot be reversed early under any circumstances. To activate it, go to Account Settings > Responsible Gaming, or contact 111xx support via live chat.

If you feel your gaming on 111xx — or any platform — is getting out of control, act sooner rather than later. Start by setting a deposit or loss limit through your account dashboard. If you need a stronger pause, activate a cool-off or self-exclusion. Contact the 111xx support team via live chat at any time — our agents are trained in responsible gaming and will assist you without judgement. Seeking help early makes the biggest difference.

The fastest way to reach 111xx support is via the live chat widget available directly on the platform, 24 hours a day, seven days a week. For non-urgent matters you can email [email protected] (note: this is plain text, not a clickable link). When contacting us about a responsible gaming matter, please mention this at the start of your conversation so our team can connect you with a specialist agent promptly.